01What is the rental process?
On our website, you can easily place an order using the shopping cart feature. Simply fill in the pickup and return dates, select the products you need, and we will respond promptly. Alternatively, you can email us a list of the equipment you require, along with the pickup and return dates and the name of your project.
02What is the rental process for new clients?
New customers must collect the equipment in person and must bring the following identification documents:
- National ID card or passport
- Proof of Tax Identification Number (TIN)
Payment is made upon collection of the equipment using a debit or credit card in the name of the person collecting it.
03What are the payment methods?
Payment can be made via credit or debit card, bank transfer, or in person at our store.
04How is the rental charge calculated?
The charge is calculated on a daily basis, based on each day the customer uses the equipment. If the equipment is picked up after 18:00pm and returned the day after the shoot by 10:00am, the charge applies for one day.
Example of a one-day rental:
If your shoot is on Tuesday, you can pick up the equipment on Monday between 17:00 and 20:00 and return it on Wednesday between 08:00 and 10:00 in the morning. The charge will be for one day.
Example of a three-day rental:
If your shoot is on Tuesday, Wednesday, and Thursday, you can pick up the equipment on Monday between 17:00 and 20:00 and return it on Friday between 08:00 and 10:00 in the morning. The charge will be for two days.
The first day is counted as a full charge, and each additional day is charged on a sliding scale.
For weekend rentals, the charge is calculated for one and a half days.
For monthly rentals, the charge is calculated for ten days.
For more information, please contact us.
05What happens in case of damage,theft or missing equipment?
In this case, the customer who has rented the equipment is required to cover the financial cost arising from repair or replacement.
06I would like to try out the equipment before renting it, is that possible?
Our equipment can be tested daily from 12:00 to 18:00 at our office in Halandri.
07What happens in case I cancel my reservation?
If a reservation is canceled at least 48 hours before the scheduled pickup, the customer will not incur any additional costs.
In any other case, a cancellation fee of 50% of the total booking amount will apply, which must be paid immediately.
If the reservation is not canceled and no one arrives to collect the equipment on the scheduled day, the full amount (100%) of the booking will be charged, and it must be paid immediately.
08I am a student at a Film School. Am I entitled to a discount?
Film students, upon presenting a valid student ID, are entitled to a discount of up to 40% off the listed prices, depending on the equipment they rent, for their school projects, provided that the reservation is prepaid.